Step 1 of 6

What is the name of your Company?

Next Step

Step 2 of 6

How many employees will use our Business VoIP service?

(please enter number)

Next Step Back

Step 3 of 6

Will all employees need to be on the phone at the same time?

Yes No

Next Step Back

Step 4 of 6

Do you currently have any VoIP phone hardware?

Yes No

Next Step Back

Step 5 of 6

Your first and last name:
E-mail address:
Phone number:

Next Step Back

Step 6 of 6

Anti-spam: please enter the word in the box below:
Thank you! You will receive a quote shortly.

Back

Thank you! You will receive your quote soon at the e-mail address you specified. Please feel free to continue browsing our website.

Easy Office Phone's ticketing system is available 24 hours a day, seven days a week, and provides the most efficient means of requesting support, asking questions, or maki ng changes.

Simply log in to your account, choose My Account, and then My Tickets to get started.

X-Lite 4 Soft Phone Setup

Note: this guide is designed for X-Lite 4. Please see our X-Lite 3 setup guide if you require instructions for the previous version of the software. Please note that these instructions are designed for the Windows version of the software; Mac setup will be largely similar but may differ in some minor details.

Download X-Lite

The first step is to download the X-Lite software package from the manufacturer. Please choose the appropriate package for your operating system and download the software to your Desktop.

Download X-Lite (opens in new window)

Next, double-click on the X-Lite setup package on your Desktop to start the setup program. Once you have finished installing the software, double-click the X-Lite icon on your computer to begin configuring it for your voice over ip account. Note that the program may require you to update certain other components; this should be done automatically after the program prompts you.

Configuring X-Lite's Account settings

The first time you launch the software you will see a message that "Account is not enabled" and under this message a link to "Account Settings." Click this link; you should then see the screen shown below.

On the Account tab you will need to enter the following information:

Account Name:

Give your account a name that will allow you to quickly identify it, as it is possible to set up multiple accounts through X-Lite and you will want to differentiate them.

Allow this account for:

"Call" should be checked by default. If not, you will need to check the "Call" box to make and receive calls. Please ensure that the "IM/Presence" box is not checked.

User ID:

Enter the username you were given when you signed up (Example: myusername-225)

Domain:

Enter the domain sip.enhancedvoip.net

Password:

Enter the password you were given when you signed up (Example: PASS1234)

Display Name:

Enter your first and last name (Example: John Smith - note that this value can be changed at will without affecting the soft phone's functionality)

Authorization Name:

Enter the authoprization username you were given when you signed up (Example: myusername-225 - note that this value should be exactly the same as your User ID value)

Domain Proxy

Under the area titled "Domain Proxy," ensure that there is a checkmark beside "Register with domain and receive incoming calls" (it should be checked by default). Also under this section, the "Send outbound via" option should be set to "Domain."

The following image illustrates how your X-Lite 4 Account tab should now appear (values given are examples only; please substitute your own):

Next click on the 'Voicemail' tab to configure your voicemail settings.

Voicemail

Ensure that the "Check for voicemail" box is checked (it should be by default).

Number to Dial for Checking Voicemail

Enter *98 plus your extension number, with no spaces between characters (Example: Extension 225 would be *98225). Leave the other values unmodified. See below for illustrated example.

Next click on the 'Topology' tab.

Topology

Change the Firewall Traversal method to "None (use local IP address)" and leave the other settings unmodified.

Next click on the 'Advanced' tab.

Advanced

Enter the following values:

Reregister every: 180
Minimum time: 20
Maximum time: 600

Leave the other settings unmodified, ensuring that "Send SIP keep-alives" and "Use rport" are checked (they should be by default).

Now click the 'Apply' button and then the 'OK' button to finish. Your account is now set up, but you may wish to review the following sections.

Configuring your Devices

X-Lite 4 supports a number of different audio devices including PC speakers, a microphone, Bluetooth headsets and corded headsets. We would not recommend using a regular computer microphone with your pc speakers as feedback and noise will be generated which will degrade the sound quality. Instead choose a good quality USB, Bluetooth or an analog headset connected to your computer or laptop.

The first step will be to install the headset using the drivers provided by the manufacturer. If you have not done this yet please close X-Lite and return to this step when you have installed the headset device. If your headset was already installed before you installed X-Lite this step may not be required as X-Lite may have already configured itself to use the headset as the default audio device.

Click the "Softphone" menu option, then choose "Preferences," and then "Devices." Ensure you are on the "Headset Mode" tab.

You will need to choose the appropriate audio device using the "Speaker" and "Microphone" drop-down lists. You may or may not wish to enable the "Also ring PC speaker" option; it is not required. When finished close this window by clicking on the 'OK' button.

Making and Receiving Calls

When someone calls you a small window will appear on your monitor indicating the caller id information of the party calling you. To answer the call click on the 'Answer' button. To hang up the call press the red telephone icon on the right side of X-Lite.

To place an outgoing call simply dial the phone number you wish to call using your keyboard or mouse and click on the green telephone icon on the left side of X-Lite. To hang up the call press the red telephone icon on the right side of X-Lite.

Troubleshooting

If you are an Easy Office Phone customer experiencing difficulty setting up the X-Lite software please contact out Technical support department and a representative will be happy to assist you. Please note: our support for X-Lite is strictly limited to customers on our service; we cannot assist you if you are not an Easy Office Phone customer.

Please note that our support is limited to the above steps; if you continue to experience difficulty you will need to consult the manufacturer's Support resources, which include an X-Lite forum and a Frequently Asked Questions page. Note that Counterpath will not offer phone or e-mail support for X-Lite as it is a free product.